COACH THE COACH · WEEK 3 OF 6 60 MIN · LIVE

Feedback
that lands.

Almost all of this hour is practice. That's the point.

Facilitator: Hannah Shambley
:00–:05 · OPEN

Think of a feedback conversation that went sideways since week 2.

One volunteer. Sixty seconds. No fixing it yet.

We start in application, not review.

One conversation, three moves

:05–:12 · MODEL
1
Observation

"In Tuesday's shift meeting, you answered the customer question before Maria finished."

⏸ PAUSE 1 — what didn't she say?

2
Impact

"She stopped offering answers for the rest of the meeting, and we lost her read on the floor."

3
Invitation

"What would help you catch that in the moment?"

⏸ PAUSE 2 — who owns the next step?

Triads — three rotations

:12–:48 · PRACTICE
COACH

Runs the conversation using a real situation from their own team.

COACHEE

Responds like a real person, not an easy one.

OBSERVER

Scores only what the checklist can see. No vibes.

10 MIN PER ROTATION ×3 — EVERYONE PLAYS EVERY ROLE BREAKOUT ROOMS OPEN NOW

What the observer marks

OBSERVABLE ONLY
01Opened with a specific, dated observation
02Named impact on a person or outcome, not a rule
03Asked a question and let the silence work
04Next step stated by the coachee, not the coach
05Whole conversation under four minutes
:48–:60 · COMMIT

Name the person.
Name the conversation.
Before Friday.

Out loud, then into the shared doc. Week 4 opens with what happened.

COACH THE COACH · WEEK 3 OF 6 NEXT WEEK: COACHING UP — WHEN THE HARD CONVERSATION IS WITH YOUR OWN MANAGER